ExperienceFellow comes from the people behind the business bestseller “This is Service Design Thinking” with 80,000+ copies sold worldwide in seven languages. We promised an app when we launched the book back in 2010, now we develop service design software for folks who want to design services and physical or digital products with their customers at the center.
In projects all over the world, we discovered that teams working in service design (or design thinking, experience design, ux, cx, etc.) often struggle with similar issues: How can I gain customer feedback which is less affected by memory bias? How can I interact with customers while they are reporting on their live experiences? How can I get information on customer journeys with limited time and budget?
At More Than Metrics, we help private and public organizations successfully do service design (or however you call what you are doing) by …
More than Metrics and its two products ExperienceFellow and Smaply get an investment by tech-pioneer Hermann Hauser.Read article
The year of 2015 was a rather eventful one for the young Austrian start-up ExperienceFellow. Based on former research achievements at the MCI Management Center Innsbruck, the academic spin-off under the lead of Marc Stickdorn and Jakob Schneider has developed an app which allows customers to evaluate brands, products and services.Download PDF
A blurb text on ExperienceFellow and mobile Ethnography. Content: The increasing importance of customer experience for business, the trend towards qualitative research, the innovative approach of mobile ethnography, a summary of both smartphone apps and web-based software of ExperienceFellow, and a summary of the company ExperienceFellow GmbH (765 words).Download PDF
Pressemeldung (6.3.2015): Management Center Innsbruck (MCI) und mohemian ventures investieren in Innsbrucker Startup ExperienceFellow. Im Rahmen einer Unternehemensbeteiligung investieren das Management Center Innsbruck (MCI) und die mohemian ventures (mohemian.com) in das junge Innsbrucker Startup ExperienceFellow.Download PDF