Features
From useless surveys to actionable customer insights.
Integrate research in your daily work and continuously improve customer experience
based on customer feedback.
Integrate research in your daily work and continuously improve customer experience
based on customer feedback.
To participate in the research project customers only need to download the free ExperienceFellow mobile app from the app store, scan a QR code, and can start reporting their experience right away.
Tip: Use push notifications to proactively remind participants to add new touchpoints.
Analyze journey maps with filters and tags. Triangulate analysis and invite other researchers to analyze and comment on the data.
Export data as PDF, EXCEL, or ZIP file, or print it as a journey map. You can use journey maps to analyse and figure out which touchpoints need improvements.
Tip: If you do not own a plotter, use A4 format to print customer journey maps.
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