Decide the type of information you want to collect on the participant.
Choose the emotional scale.
Choose the types of data you want to collect.
To participate in the research project customers only need to download the free ExperienceFellow mobile app from the app store, scan a QR code, and can start reporting their experience right away.
Tip: Use push notifications to proactively remind participants to add new touchpoints.
Analyze journey maps with filters and tags. Triangulate analysis and invite other researchers to analyze and comment on the data.
Export data as PDF, EXCEL, or ZIP file, or print it as a journey map. You can use journey maps to analyse and figure out which touchpoints need improvements.
Tip: If you do not own a plotter, use A4 format to print customer journey maps.
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